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At th66, we keep our data practices straightforward — what we collect, why we collect it, and how you can review or update it. This policy covers every part of your account, from your login details and wallet transactions to how you reach our support team.
We collect the information needed to run your account — your registration details, session activity, and transaction records tied to payment methods like FPX and Bank Transfer. This data lets us process your deposits, verify your account identity, and respond when you raise a support request. We do not sell your personal data to third parties. Where we share information with service partners — for example, payment processors handling your FPX or Bank Transfer transactions — those partners operate under data-handling terms that restrict further use. Cookies and similar tools help us keep your session active and remember your preferences between visits. You can adjust cookie behaviour in your browser settings; turning off non-essential cookies will not stop you from accessing your account. Data we hold is kept only for as long as it is needed for the purpose it was collected — account verification, transaction history, and support records each follow their own retention period. When a purpose lapses, the data is removed or anonymised in line with our internal schedule. This policy applies where local law and eligible regions permit. If you have questions about how local rules affect your data rights, reach us through the contact routes listed in the support section below.
FPX payment records are held for the period required to process, verify and reconcile your wallet activity. Your FPX transaction history is visible in your account dashboard after login.
Bank Transfer deposits and withdrawals are logged against your account for verification and support purposes. Contact our team if you need a specific transaction reviewed.
Registration and identity details you submit during account setup are stored securely and used only for verification, account recovery and compliance with applicable local requirements.
Session data helps us keep you signed in and restore your place in the account flow. Non-essential cookies can be turned off in your browser without affecting core account access.
Not every part of your experience falls under this policy in the same way. Understanding what is inside and outside its scope helps you know where to look when a question comes up.
Your login credentials, session history and account preferences are fully within scope. We handle these directly and you can review or update them through your account settings.
Deposits and withdrawals — whether via FPX or Bank Transfer — are within scope for the data we hold on our side. Your bank or payment provider holds their own records under their own policy.
Game titles, odds displays and lobby content are within scope as platform features, but the data generated by gameplay is aggregated and not tied to your personal profile beyond your account wallet.
Links or integrations that take you off th66's platform — such as your bank's FPX portal — are outside this policy. Those services operate under their own data terms, which we do not control.
You have real, practical options when it comes to the data we hold on your account. Reviewing your records is the first step — your account dashboard shows transaction history, session logs and the contact details we have on file. If anything is out of date or incorrect, you can update most fields directly in your account settings; for fields that require verification before a change can be processed, our support team handles those requests. If you want to know exactly what data we hold, you can send a data access request through our support channel and we will respond with a summary. Requests to correct inaccurate records or to have data removed are handled case by case, subject to any retention requirements that apply — for example, transaction records tied to FPX or Bank Transfer activity may need to be kept for a minimum period under applicable rules. We will tell you clearly what is possible and why when you make a request.
Log in and open your account dashboard. Transaction history, session activity and your registered contact details are all visible there without needing to contact support.
Most profile fields — display name, contact email, preferred language — can be updated directly in account settings. Fields tied to identity verification need to go through our support team.
To request a full summary of the data we hold, or to ask about removal, use the support contact routes listed below. We respond to data requests in writing.
If something in this policy is unclear or you are unsure how it affects your account, reach out to support before taking any action. We will clarify the position and the steps available to you.
If you have a question about how your data is handled, or you want to submit a formal data request, use the contact routes below. Our support team is the right first stop for account-level questions; formal data requests are routed to the appropriate team from there.
Open the chat widget from any page while logged in. Describe your privacy or data question and the agent will log it and route it correctly.
Send your data request or policy question to our support address listed in your account help centre. Written requests receive a written response.
Your account dashboard includes a help section with the current support contact details and links to submit a formal request. Check there for the most current routing.
Our approach to your data is built around giving you clear visibility and a straightforward path to act when you need to. Here is how the main areas work in practice.
Account access is protected at the login layer. If you notice activity you do not recognise, use the account settings to update your credentials and contact support immediately. We do not ask for your password through chat or email.
We use session cookies to keep you logged in and functional cookies to remember your in-account preferences. Analytics tools help us understand how the platform is used in aggregate — they do not build individual profiles.
Different data types follow different retention schedules. Transaction records linked to FPX or Bank Transfer activity are kept for the period required by applicable rules. Account profile data is retained while your account is active.
To update, correct or remove data we hold, start with the support contact in your account dashboard. Formal requests are acknowledged in writing and handled within a reasonable period. We will tell you clearly what we can and cannot action.
Questions our members ask most often about how we handle their data and what rights they have under this policy.
We collect the details you submit during registration — name, contact email, and the information needed to verify your account. After that, we log transaction activity from payment methods like FPX and Bank Transfer, along with session data that keeps your account working correctly.
Yes. Your account dashboard shows your transaction history, session activity and contact details. For a fuller summary of everything we hold, submit a data access request through our support channel and we will respond in writing with the details.
We share data only where it is necessary — for example, with the payment processor that handles your FPX or Bank Transfer transaction. Those partners work under data-handling terms that restrict further use. We do not sell your personal data.
Most profile fields can be changed directly in your account settings after login. Fields that are tied to identity verification — such as your registered name — need to go through our support team. Contact us through live chat or email and we will handle the update with you.
Transaction records tied to FPX and Bank Transfer activity are kept for the period required under applicable rules. Once that period lapses, records are removed or anonymised. Your recent transaction history is always visible in your account dashboard while your account is active.
Update your login credentials through account settings straight away. Then contact our support team — via live chat or email — and describe what you noticed. We will review the account activity and advise you on the next steps. We will never ask for your password in chat or email.