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These terms set out how your account works on th66 — what we commit to, what we ask of you, and where to go when something needs resolving. Access and eligibility depend on local law and are available where local law permits in Malaysia.
When you open an account with us, you agree to use it in line with the rules on this page. We ask that you read them before placing any activity through your wallet. Your account is personal — it cannot be shared, transferred or operated on behalf of another person. All transactions processed through FPX or Bank Transfer are subject to the limits and conditions shown at the time of the transaction; we do not override those figures after a request has been submitted. We keep a record of account activity, and you can request a copy of your own transaction history through the account dashboard after login. Where a conflict arises between these terms and a third-party service provider's rules — for example, a payment processor's own policy — the third-party rules govern that specific transaction. We may update these terms from time to time; the version shown on this page is the current one, and continued use of your account after an update means you accept the revised terms. If anything here is unclear, reach our support team before proceeding rather than after.
Online banking transfers processed via FPX follow the limits and cut-off times set by your bank. Check your bank's FPX daily ceiling before submitting a transfer.
Direct bank transfers are processed during standard banking hours. The reference number shown at checkout must be included in your transfer instructions.
Your wallet balance reflects confirmed transactions only. Pending transfers are shown separately until cleared by the payment rail.
We post any changes to these terms on this page with the update date visible at the top. Reviewing this page after a notification keeps your record current.
These terms apply to your registered account and the activities carried out through it. They are not a general statement about every service on the internet — they cover what happens inside your th66 account specifically. Understanding the boundary helps you know who to contact when something needs attention.
Rules for logging in, securing your credentials and managing session controls fall under these terms. Account-level decisions — like changing your password or reviewing login history — are governed here.
Deposits and withdrawals made through FPX or Bank Transfer are covered by these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.
Game content supplied by studios in the lobby — including titles from Joker, Spadegaming, Microgaming and JDB — is governed by those providers' own terms in addition to ours. We make those titles available; we do not set their internal rules.
External services linked from our pages, including payment processors and identity verification partners, operate under their own policies. These terms do not extend to what happens on a third-party platform once you leave our pages.
You have practical choices available at every stage of your account relationship with us. Knowing those choices saves time when something needs correcting or when you want to review what we hold. Your account dashboard is the first place to check: transaction records, session history and current account details are all visible there after login. If a record looks wrong, raise it with support before it ages — the sooner we receive a query, the easier it is to trace. Updating personal details like your contact number or preferred payment method can be done through the account settings page; some changes require identity confirmation, and the fields on that page will tell you which steps apply. If you want to close your account or request that we stop processing your data, contact us directly through the support channel and we will walk through the steps with you.
Log in and open the transaction history section of your dashboard. All confirmed deposits, withdrawals and wallet movements are listed there with dates and reference numbers.
Go to account settings to update your contact details or payment preferences. Fields that require verification will prompt you for the relevant steps before saving.
If a term on this page is unclear or you believe an error has been made, contact support with your account reference and a description of the issue. We aim to respond with a clear answer.
To close your account or query how your data is handled, send a written request through our support channel. We will confirm receipt and outline the next steps in our reply.
If something in these terms raises a question or you need to resolve an account matter, the fastest route is through our live support channel. Have your account reference ready — it helps us pull up your record straight away and give you a direct answer rather than a general one.
Open the chat widget from any page while logged in. Our support team handles policy queries, transaction questions and account corrections through this channel.
Send your query to our support address with your account reference in the subject line. Include a brief description of the issue and the date of the transaction if relevant.
Many policy matters — like reviewing transaction records or updating contact details — can be resolved directly through your account dashboard without needing to contact support first.
We take a straightforward approach to the information tied to your account. What we collect is what we need to operate your account, process your transactions through FPX or Bank Transfer, and respond when you contact support. We do not sell your account data to third parties. Cookies on our site manage session state and remember your login preference — you can adjust cookie settings through your browser, though some functions depend on session cookies to work correctly. Your account password is stored in hashed form; we never see it in plain text, and neither does our support team. If you believe your account has been accessed without your permission, contact support immediately and we will place a hold on the account while we investigate. Retention: we keep transaction records for as long as required under applicable financial regulations. To ask about specific data held on your account, contact us through the support channel listed on this page.
We collect only what is needed to run your account and process transactions. Your personal details are not shared with advertisers or sold to data brokers. Access is limited to the teams that need it to serve your account.
Session cookies keep you logged in and remember your payment preferences between visits. Analytics cookies are separate and can be declined through your browser settings without affecting account functions.
Passwords are hashed and never visible to our team. If you notice unfamiliar login activity in your session history, contact support straight away so we can review and secure the account.
Transaction and account records are kept in line with financial regulations. To request details of what we hold, or to ask about deletion where permitted by law, contact us through the support channel on this page.
These are the questions our members ask most often about how the terms work in practice.
Access depends on local law and is available where local law permits. If you are in Malaysia and your account is active, the terms on this page apply to every transaction and session you conduct through your wallet.
The version shown on this page is always the current one. We update the date at the top whenever we make a change. If you receive a notification about an update, come back to this page to review what changed before your next session.
Check your bank record for a successful debit and note the reference number. Then contact our support team with that reference. We will trace the transaction on our end and confirm the status — do not submit a second transfer until support has reviewed the first.
Yes. Log in and go to account settings to update most contact and payment details. For changes that require identity confirmation, the page will show you which steps to complete. If the field you need is not editable there, contact support directly.
Reach our support team through live chat or email with your account reference and a clear description of the issue. Include the date and transaction reference if it relates to a specific wallet movement. We will review and respond with a direct answer.
Yes. Game content from these studios is made available through our lobby, but each provider operates under its own terms for the games they supply. Our terms cover your account and transactions; the studio's terms cover the mechanics and rules of the games themselves.